2nd Shift End User Services Coordinator - On-Site IT

General Dynamics Corporation; Groton (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

General Dynamics Electric Boat invites applications for an End User Services Coordinator on the 2nd shift at the Groton Shipyard. You will provide end-user IT support, oversee MSPs, and ensure policy compliance on-site in Groton, CT.

The role requires 2–8 years of computer/tech support experience and the ability to obtain a Secret DoD clearance. Preference given to CompTIA A+ and Microsoft 365/cloud collaboration experience.

Qualifications

• High school diploma or GED, or successful completion of a two-year technical/training program in information technology or similar.
• 2-8 years of experience in computer or technical support.
• Ability to obtain and maintain a Secret security clearance through the Department of Defense
• CompTIA A+ Certification (preferred)
• Experience in Microsoft 365 and cloud-based collaboration

Responsibilities

• Provide End User IT Support and managed service provider oversight for End User Services
• Interface effectively with EB user community, management, and contracted IT service providers
• Ensure compliance with organizational policies and procedures
• Respond to user inquiries on service tickets for desktop, tablet, and mobile device support, software updates, etc.
• Respond to telephone, email, and online requests for technical support
• Document, track, and monitor service tickets using applicable systems and tools
• Coordinate with other teams to resolve service tickets as applicable
• Escalate unresolved issues
• Support IT TechStop operations at Groton Shipyard

Skills

End User Support

MS Windows knowledge

Microsoft 365

Customer Service

Ticketing system

Education

High school diploma or GED or two-year IT program

Tools

Microsoft 365

Job description

General Dynamics Electric Boat invites applications for an End User Services Coordinator on the 2nd shift at the Groton Shipyard. You will provide end-user IT support, oversee MSPs, and ensure policy compliance on-site in Groton, CT.

The role requires 2–8 years of computer/tech support experience and the ability to obtain a Secret DoD clearance. Preference given to CompTIA A+ and Microsoft 365/cloud collaboration experience.