On-Site End User Support Specialist — 2nd Shift

General Dynamics Corporation; North Kingstown (RI); On-site; USD 60,000 - 75,000; Full time

Job summary

General Dynamics Electric Boat seeks an End User Services Coordinator for the Quonset Point Shipyard in North Kingstown, RI. This 2nd-shift, on-site role focuses on providing end-user IT support and coordinating with MSPs to maintain desktop, tablet, and mobile device services.

Responsibilities include ticket handling, user communications, and collaboration with IT teams to resolve issues while ensuring policy compliance and smooth TechStop operations.

Qualifications

• High school diploma or GED or equivalent technical training.
• 2–8 years of computer/technical support experience.
• Preference: CompTIA A+ certification.
• Experience with Microsoft 365 and cloud collaboration.
• Knowledge of Windows OS, mobile devices, printers/scanners, Office Suite, and ticketing systems.

Responsibilities

• Provide End User IT support and oversee MSP for End User Services.
• Interface with EB user community, management, and IT providers.
• Ensure compliance with policies and procedures.
• Respond to service tickets for desktop, tablet, and mobile support.
• Handle telephone, email, and online support requests.
• Document, track, and monitor service tickets in systems/tools.
• Coordinate with teams to resolve tickets.
• Escalate unresolved issues and support IT TechStop operations at Quonset Point.

Skills

Customer service

Multitasking

Microsoft products know-how

Reading/writing instructions

Education

High school diploma or GED

Two-year IT/training program

Tools

Microsoft 365

Ticketing system

Windows operating systems

Mobile devices & printers

Job description

General Dynamics Electric Boat seeks an End User Services Coordinator for the Quonset Point Shipyard in North Kingstown, RI. This 2nd-shift, on-site role focuses on providing end-user IT support and coordinating with MSPs to maintain desktop, tablet, and mobile device services.

Responsibilities include ticket handling, user communications, and collaboration with IT teams to resolve issues while ensuring policy compliance and smooth TechStop operations.