End-User IT Technician - Hardware, VDI & Data Recovery

Insight Global; Charlotte (NC); On-site; USD 56,000 - 76,000; Full time

Job summary

Insight Global seeks an IT Support professional to configure, install, and test hardware components in a professional banking environment. You will manage hardware and software service issues, reimage PCs, back up and restore user data, and ensure software versions are current on devices.

Responsibilities include documenting service events, providing cross-divisional troubleshooting via ServiceNow, and supporting end users both remotely and onsite during regular hours with potential after-hours

Qualifications

• 3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting.
• Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
• Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
• Previous experience working in ServiceNow (a plus) ticketing system or similar
• Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.
• Strong customer communication and service skills
• Knowledge of two factor authentication
• Must be able to work independently in a fast pace high profile environment
• Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed

Responsibilities

• Configure, install, and test hardware components and deployments.
• Manage hardware and software service issues to prevent escalation.
• Reimage PCs and back up/restore user data.
• Install and validate software versions on devices.
• Document service events in tickets and work orders.
• Provide cross-divisional troubleshooting within ServiceNow tickets.
• Troubleshoot end-user machine functionality using Wells utilities.

Skills

Customer service

Technical support

Troubleshooting

Data backup

PC reimaging

Remote support

Two-factor authentication

Independent worker

On-site availability

Tools

ServiceNow

MS Office

Windows OS

VDI

Job description

Insight Global seeks an IT Support professional to configure, install, and test hardware components in a professional banking environment. You will manage hardware and software service issues, reimage PCs, back up and restore user data, and ensure software versions are current on devices.

Responsibilities include documenting service events, providing cross-divisional troubleshooting via ServiceNow, and supporting end users both remotely and onsite during regular hours with potential after-hours