End-User IT Support Technician | Campus Services

Missouri Southern State University; Joplin (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

Missouri Southern State University is seeking an IT Support Technician for End User Services. The role involves responding to hardware and software requests, assisting student technicians, and maintaining campus equipment like printers and projectors.

The technician travels across campus to provide on-site repairs and coordinates with users and vendors to ensure smooth operations. Knowledge of hardware installation, troubleshooting, and inventory management is essential.

Qualifications

• Customer-focused with strong communication skills.
• Ability to diagnose hardware/software issues.
• Willingness to travel for on-site support across campus.

Responsibilities

• Respond to work requests involving hardware/software issues.
• Assist student technicians as needed.
• Maintain inventories of printers, projectors, and other hardware.
• Travel across campus to provide on-site repair services.
• Coordinate install/maintenance with users and external vendors.

Skills

Customer service

Communication

Teamwork

Troubleshooting

Multitasking

Tools

Printers

Scanners

Projectors

Laptop/Desktop repair

Asset tagging

Job description

Missouri Southern State University is seeking an IT Support Technician for End User Services. The role involves responding to hardware and software requests, assisting student technicians, and maintaining campus equipment like printers and projectors.

The technician travels across campus to provide on-site repairs and coordinates with users and vendors to ensure smooth operations. Knowledge of hardware installation, troubleshooting, and inventory management is essential.