IT Support Specialist I — Engaging Tech Role

University Of Saint Mary, Inc.; Leavenworth (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

University Paid Basic Life & AD&D

Short and Long-Term Disability

generous Tuition Remission for the EMP

Job summary

The University of Saint Mary is seeking an IT Specialist I to deliver technical support across hardware, software, desk phones, mobile devices, and A/V equipment on campus. You will respond to incidents, deploy and configure PCs/MACs, manage laptops, and train users during orientation sessions.

This full-time role requires strong communication, the ability to work independently or with a team, and a security-minded approach to protect systems. Occasional weekend coverage may be required.

Qualifications

• Associate’s degree in IT or 1-2 years related experience.
• Familiar with Windows 10, M365, MS Office, MS Teams.
• A+ certification and familiarity with MACs desired.
• Effective interpersonal and communication skills.
• Must pass required background screening.
• You love working with people and being a strong active listener.

Responsibilities

• Provide customer service for end users’ technology needs by phone, in person or remote control.
• Document all phone calls and work orders in the KACE service desk.
• Respond to KACE support requests and assist in troubleshooting any problems that arise.
• Assign tickets in the KACE service desk to appropriate team members.
• Image, configure and deploy PC/MAC/laptop hardware and software as necessary.
• Move and install computer systems as required.
• Support audio/visual equipment, conference room, and classroom technology.
• Maintain current knowledge of all office applications, Windows and Mac operating systems.
• Assist in the installation and management of software licenses.
• Perform life cycle management, including the transfer of ownership/disposal of computers.
• Have a security mindset and implement security measures.
• Create and utilizes the knowledge base and other support documentation to identify, isolate, diagnose and resolve end users’ technical problems and provide information and status as requested.
• Provide occasional out of hours support.
• Ability to explain technical problems in layman's terms.

Skills

Windows 10 & M365

MS Office / MS Teams

Customer service

Security mindset

Education

Associate’s degree in IT

Tools

KACE service desk

Job description

The University of Saint Mary is seeking an IT Specialist I to deliver technical support across hardware, software, desk phones, mobile devices, and A/V equipment on campus. You will respond to incidents, deploy and configure PCs/MACs, manage laptops, and train users during orientation sessions.

This full-time role requires strong communication, the ability to work independently or with a team, and a security-minded approach to protect systems. Occasional weekend coverage may be required.