Campus Technology Support Specialist

Saint Martin's University; Lacey (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

SAINT MARTIN’S UNIVERSITY seeks a Technology Support Specialist to install, repair, and maintain university systems, focusing on the desktop computing environment and classroom technologies. You will troubleshoot software and hardware, assist staff and students, and collaborate with ITS to implement system changes on campus.

The role requires two years in a technical support environment, the ability to work independently, and strong customer service skills in a Windows environment.

Qualifications

• Two years of work experience in a technical support environment.
• Ability to work independently in a fast-paced IT setting.
• Proficiency in troubleshooting desktop hardware and software in a Windows environment.
• Experience troubleshooting classroom audio/visual equipment.

Responsibilities

• Install, maintain, and troubleshoot campus computer hardware and software.
• Support classroom technologies and coordinate with ITS Help Desk.
• Provide technical assistance to university staff, faculty and students.
• Ensure availability of necessary hardware and supplies; follow asset management procedures.
• Assist with long-range planning and back-up support for telecommunication systems.

Skills

Windows OS

Hardware troubleshooting

Classroom AV troubleshooting

Customer service

Independent worker

Job description

SAINT MARTIN’S UNIVERSITY seeks a Technology Support Specialist to install, repair, and maintain university systems, focusing on the desktop computing environment and classroom technologies. You will troubleshoot software and hardware, assist staff and students, and collaborate with ITS to implement system changes on campus.

The role requires two years in a technical support environment, the ability to work independently, and strong customer service skills in a Windows environment.