End-User IT Support Technician
U.S. Department of Veterans Affairs
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Job summary
The U.S. Department of Veterans Affairs in Palo Alto seeks an IT Specialist in the Pacific End User Operations within the Office of Information and Technology. The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve software and hardware problems following established policies.
You will contribute to customer service excellence by diagnosing issues, guiding users, and ensuring timely restoration of IT services in a federal environment.
Job description
The U.S. Department of Veterans Affairs in Palo Alto seeks an IT Specialist in the Pacific End User Operations within the Office of Information and Technology. The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve software and hardware problems following established policies.
You will contribute to customer service excellence by diagnosing issues, guiding users, and ensuring timely restoration of IT services in a federal environment.
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