Technical Support Specialist

Take2 Consulting, LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Take2 Consulting, LLC seeks an onsite Tech Support Admin to support VA facilities in New York. Responsibilities include installing, configuring, and maintaining IT systems, troubleshooting with ServiceNow, provisioning endpoints, and performing asset management.

Travel up to 50% with two-week blocks is expected. The role requires a Technical Bachelor's Degree in a STEM field, compliance with Public Trust clearance, and daytime hours with possible weekend work.

Qualifications

• Proven technical degree in a STEM field.
• Experience diagnosing hardware and software issues.
• Experience with asset management and inventory processes.

Responsibilities

• Install, configure, maintain, test and troubleshoot IT systems for VA customers.
• Diagnose issues using ServiceNow and document changes and tasks.
• Provision endpoints; perform imaging, adds/moves/changes, and OS patching.
• Monitor systems with tools like SCOM and provide optimization recommendations.
• Perform asset management, inventory, disposal and turnover of equipment.
• Occasionally assist with door access and escort duties on site.

Skills

IT support

Troubleshooting

ServiceNow

SCOM

Education

Technical Bachelor's Degree (STEM)

Tools

ServiceNow

SCOM

Job description

As an onsite Tech Support Admin on this project, you will be supporting the Department of Veterans’ Affairs. You will analyze problem areas and opportunities for improvement in this mission critical network. This position is located onsite at the Veterans' Administration facilities including Medical Centers with daytime hours and potential for weekend hours.

Work Hours: 8am-4:30pm w/ 30 min lunch break

Workdays: Monday-Friday

Start Date: 6-8 weeks after offer (clearance process)

Clearance: Public Trust

Required experience: Technical Bachelor’s Degree (STEM)

Travel: Up-to 50% 2 weeks at a time

Duties include:

• Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.
• Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
• Install OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
• Provide user management account support where Elevated Privileges (EP) may be required.
• Perform software application installation and configuration based on change order instructions.
• Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
• Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision.
• Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools.
• Performs inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
• Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
• Perform routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
• Performs general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes. May include occasionally pulling old cables from server room as needed.
• Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process as necessary.
• May occasionally answer door and escort personnel as needed.
• The person in this position needs to frequently traverse around the site campus transporting equipment to various office buildings. Position also requires occasional unpacking/moving & installation of IT equipment weighing up to 25 pounds (or greater with additional assistance). In addition, they may frequently position self to maintain computers/pull cords under desks and in server closets.