End-User IT Support Technician

Foodera Technologies; Caldwell (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life insurance

Paid holidays

Tiered paid vacation

401k with company match

Flexible benefits plan (HSA)

Anniversary Rewards

Job summary

Foodera Technologies in Caldwell, Idaho, is seeking a hands-on IT Support Technician to join our team. You’ll provide first-line support for end users, manage assets, and assist with IT projects for local and global teams.

You should enjoy helping people, own issues, and thrive in a fast-paced setting. Key traits include customer service, troubleshooting, documentation, and the ability to work both independently and with a team.

Qualifications

• Completed education in Information Technology or a related technical field; associate degree preferred.
• Certifications such as Microsoft Modern Desktop Administrator or CompTIA A+.
• Experience with Windows operating systems and Microsoft 365 environments.
• Knowledge of hardware troubleshooting, endpoint support, and standard IT service management practices.
• Familiarity with ticketing systems and documenting technical issues and resolutions.
• Prior experience in technical support, help desk, or IT operations.

Responsibilities

• Provide first-line technical support for end users, troubleshooting computers, printers, mobile devices, and software applications.
• Deliver endpoint support, including setup, configuration, updates, and maintenance.
• Register new assets and maintain accurate inventory of all IT equipment.
• Manage hardware lifecycle processes: deployment, replacement, and decommissioning.
• Perform onsite troubleshooting and technical support at the Idaho Falls location.
• Assist with local IT projects such as workstation upgrades, hardware rollouts, and infrastructure improvements.
• Collaborate with the global Digital & IT team and with our MSP on escalated issues and strategic initiatives.
• Provide remote technical support for the Caldwell/WA group as needed.
• Document support activities, solutions, procedures, and asset changes in the ticketing system.
• Maintain a courteous, customer-focused mindset when supporting employees.
• Follow all shop safety practices.

Skills

Customer service mindset

Troubleshooting

Documentation

Independent worker

Team collaboration

Detail oriented

Remote support

Education

Associate degree in IT

Microsoft Modern Desktop Administrator

CompTIA A+

Tools

Windows OS

Microsoft 365

Ticketing systems

Job description

Foodera Technologies in Caldwell, Idaho, is seeking a hands-on IT Support Technician to join our team. You’ll provide first-line support for end users, manage assets, and assist with IT projects for local and global teams.

You should enjoy helping people, own issues, and thrive in a fast-paced setting. Key traits include customer service, troubleshooting, documentation, and the ability to work both independently and with a team.