I.T. Support Technician

Foodera Careers; Caldwell (ID); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

401k match

HSA benefits

Paid holidays

Vacation tiered

Anniversary rewards

Job summary

Foodera Technologies is seeking a hands-on IT Support Technician to deliver first-line technical support, manage hardware assets, and assist with IT projects for our Idaho Falls facility and global Digital & IT team.

You will troubleshoot a wide range of hardware, software, and network issues, document resolutions, and provide occasional remote support to other locations. Prior IT ops or help desk experience is preferred.

Qualifications

• Completed education in Information Technology or a related field; associate degree preferred.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+.
• Experience with Windows operating systems and Microsoft 365 environments.

Responsibilities

• Provide first-line technical support for end users, including troubleshooting computers, printers, mobile devices, and software applications.
• Deliver endpoint support, including setup, configuration, updates, and maintenance.
• Register new assets and maintain accurate inventory of all IT equipment.
• Manage hardware lifecycle processes: deployment, replacement, and decommissioning.
• Perform onsite troubleshooting and technical support at the Idaho Falls location.
• Assist with local IT projects such as workstation upgrades, hardware rollouts, and infrastructure improvements.
• Collaborate with the global Digital & IT team and with our MSP on escalated issues and strategic initiatives.
• Provide remote technical support for the Caldwell/WA group as needed.
• Document support activities, solutions, procedures, and asset changes in the ticketing system.
• Maintain a courteous, customer-focused mindset when supporting employees.
• Follow all shop safety practices.

Skills

Customer service

Communication

Troubleshooting

Documentation

Independent work

Team collaboration

Education

Associate IT degree

A+ Certification

Microsoft 365 knowledge

Tools

Windows OS

Microsoft 365

Ticketing systems

Job description

About the Company

Foodera Technologies is a global leader in food-processing technology, designing, manufacturing, and supporting innovative equipment and integrated processing solutions for food manufacturers around the world. Our technologies help customers produce high-quality potato products, fruits, vegetables, snacks, and other prepared foods with greater efficiency, reliability, and sustainability.

Built on decades of engineering expertise, innovation, and trusted customer partnerships, we combine global knowledge with local support to deliver solutions that help our customers succeed.

Our people are at the center of everything we do. We foster a collaborative culture where innovation, craftsmanship, and continuous improvement drive our work. Whether you're building world-class equipment, supporting customers, advancing new technologies, or helping our teams succeed behind the scenes, you'll have the opportunity to make a meaningful impact while growing your career alongside talented colleagues around the world.

As we continue to shape the future of food processing, we're looking for individuals who are passionate about quality, teamwork, and solving complex challenges. If you're ready to be part of a stable, forward-thinking organization that's advancing the future of food technology, we'd love to hear from you.

What We Are Looking For

We need a hands‑on and customer‑focused IT Support Technician to join our team. In this role, you’ll provide essential first-line technical support, maintain company hardware and assets, and assist with IT projects that support both our local facility and our global Digital & IT team. If you enjoy solving problems, helping people, and keeping systems running smoothly, this is a great opportunity to grow your IT career.

We’re looking for someone who enjoys working directly with end users, can take ownership of technical issues, and thrives in a fast‑paced environment. The ideal candidate:

• Brings a strong customer‑service mindset and communicates clearly with employees at all levels.
• Is comfortable troubleshooting a wide range of hardware, software, and network issues.
• Can manage multiple tasks while keeping accurate documentation and asset records.
• Works well both independently and as part of a collaborative IT team.
• Is detail‑oriented, organized, and committed to continuous improvement.
• Is willing to provide occasional remote support to other company locations.

Job Responsibilities

• Provide first-line technical support for end users, including troubleshooting computers, printers, mobile devices, and software applications.
• Deliver endpoint support, including setup, configuration, updates, and maintenance.
• Register new assets and maintain accurate inventory of all IT equipment.
• Manage hardware lifecycle processes: deployment, replacement, and decommissioning.
• Perform onsite troubleshooting and technical support at the Idaho Falls location.
• Assist with local IT projects such as workstation upgrades, hardware rollouts, and infrastructure improvements.
• Collaborate with the global Digital & IT team and with our Managed Service Provider (MSP) on escalated issues and strategic initiatives.
• Provide remote technical support for the Caldwell/WA group as needed.
• Document support activities, solutions, procedures, and asset changes in the ticketing system.
• Maintain a courteous, customer‑focused mindset when supporting employees.
• Follow all shop safety practices.

Physical Requirements:

• Ability to lift up to 50 lbs.
• Ability to stand, walk, kneel, and bend frequently throughout the workday.
• Ability to sit for extended periods while working at a computer.

Desired Education and Experience

• Completed education in Information Technology or a related technical field;
  associate degree in IT preferred.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+.
• Experience with Windows operating systems and Microsoft 365 environments.
• Knowledge of hardware troubleshooting, endpoint support, and standard IT service management practices.
• Familiarity with ticketing systems and documenting technical issues and resolutions.
• Prior experience in technical support, help desk, or IT operations.

Incentives

We are a growing company with a lot of opportunity and a great culture. You will work on challenging projects and initiatives with the opportunity to continue to shape our team as well as get the support, training, and experience that will help further your career and potential.

• Medical, Dental, Vision insurance
• Life insurance
• Paid holidays
• Tiered paid vacation
• 401k with a great company match
• Flexible benefits plan (HSA)
• Anniversary Rewards