End-User IT Support Specialist — Windows & Mac

Commonwealth of VA Careers; Blacksburg (VA); On-site; USD 50,000 - 56,000; Full time

Job summary

Virginia Tech is seeking an IT Support Specialist to provide end-user support for the College of Liberal Arts and Human Sciences. You will setup, configure, and maintain Windows and MacOS computers, responding to requests via ServiceNow, email, and phone, including remote support.

The role emphasizes friendly, customer-focused assistance, documentation, and contributions to equipment audits and surplus processes within the CLAHS IT team.

Qualifications

• Bachelor's degree in BIS/CS or related field, or equivalent work experience.
• Experience with Windows and Mac operating systems.
• Experience installing, operating, and troubleshooting computer hardware and software.
• Knowledge of endpoint management frameworks including BigFix, Jamf, or Microsoft Intune.
• Demonstrated ability to interface with end users.
• Good interpersonal, customer support, verbal and technical writing skills.

Responsibilities

• Respond to service requests via ServiceNow, email, phone, and remote support.
• Provide friendly, customer-focused technical assistance while identifying and resolving issues.
• Set up, configure, maintain, and support Windows and MacOS computers.
• Troubleshoot hardware, software, printers, scanners, and peripherals; resolve internet issues.
• Maintain detailed documentation, create user guides, and assist with equipment audits and surplus processes.

Skills

Windows

MacOS

End user interface

Interpersonal skills

Verbal communication

Technical writing

Education

Bachelor's degree in Business Information Technology, Computer Science, or related field, or equivalent work experience

Tools

HCL BigFix

Jamf

Microsoft Intune

ServiceNow

SimpleHelp

CrashPlan/Code42

Job description

Virginia Tech is seeking an IT Support Specialist to provide end-user support for the College of Liberal Arts and Human Sciences. You will setup, configure, and maintain Windows and MacOS computers, responding to requests via ServiceNow, email, and phone, including remote support.

The role emphasizes friendly, customer-focused assistance, documentation, and contributions to equipment audits and surplus processes within the CLAHS IT team.