Information Technology Specialist

Commonwealth of VA Careers; Blacksburg (VA); On-site; USD 50,000 - 56,000; Full time

Job summary

Virginia Tech is seeking an IT Support Specialist to provide end-user support for the College of Liberal Arts and Human Sciences. You will setup, configure, and maintain Windows and MacOS computers, responding to requests via ServiceNow, email, and phone, including remote support.

The role emphasizes friendly, customer-focused assistance, documentation, and contributions to equipment audits and surplus processes within the CLAHS IT team.

Qualifications

• Bachelor's degree in BIS/CS or related field, or equivalent work experience.
• Experience with Windows and Mac operating systems.
• Experience installing, operating, and troubleshooting computer hardware and software.
• Knowledge of endpoint management frameworks including BigFix, Jamf, or Microsoft Intune.
• Demonstrated ability to interface with end users.
• Good interpersonal, customer support, verbal and technical writing skills.

Responsibilities

• Respond to service requests via ServiceNow, email, phone, and remote support.
• Provide friendly, customer-focused technical assistance while identifying and resolving issues.
• Set up, configure, maintain, and support Windows and MacOS computers.
• Troubleshoot hardware, software, printers, scanners, and peripherals; resolve internet issues.
• Maintain detailed documentation, create user guides, and assist with equipment audits and surplus processes.

Skills

Windows

MacOS

End user interface

Interpersonal skills

Verbal communication

Technical writing

Education

Bachelor's degree in Business Information Technology, Computer Science, or related field, or equivalent work experience

Tools

HCL BigFix

Jamf

Microsoft Intune

ServiceNow

SimpleHelp

CrashPlan/Code42

Job description

Job Description

Provides IT support for the College of Liberal Arts and Human Sciences (CLAHS), including the setup, configuration, maintenance, and ongoing support of Windows and MacOS computers. Collaborates with the CLAHS-IT team to assist faculty and staff by responding to service requests through ServiceNow, email, and phone support and remote support. Provide friendly, customer-focused technical assistance while identifying, analyzing and resolving hardware, software, printers, scanners, other peripherals, and internet issues. Troubleshoots and resolves technical issues, maintains detailed documentation, creates user guides, and assists with college equipment audits and equipment surplus processes.

Required Qualifications

• A bachelor’s degree in Business Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience with Windows and Mac operating systems
• Experience installing, operating, and troubleshooting computer hardware and software
• Knowledge of endpoint management frameworks including HCL BigFix, Jamf, or Microsoft Intune
• Demonstrated ability to interface with end users
• Good interpersonal, customer support, verbal and technical writing skills

Preferred Qualifications

• Experience with ticketing systems such as ServiceNow
• Experience working with computers in JAMF and inTune
• Experience in an IT support or help desk environment
• Experience with backup systems like CrashPlan/Code42, Google Drive, OneDrive and Time Machine
• Experience with SimpleHelp or a known remote application
• Knowledge of Fixed Assets and surplus systems

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Commensurate with experience: $50,000 to $56,000

Hours per week

40

Review Date

09/15/26

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Branden King at [e-mail] during regular business hours at least 10 business days prior to the event.