End User IT Support Specialist - Tier 2 & Asset Mgmt

University of Mississippi Medical Center; Jackson (MS); On-site; USD 28,000 - 41,000; Full time

Job summary

University of Mississippi Medical Center seeks a Field Support Specialist in Jackson to install and configure end-user devices, provide tier 2 support, and manage assets. You will implement standard operating procedures, document processes, and coordinate with vendors for end-user IT resources.

The role requires a degree (Associates or Bachelors) and strong customer service, communication, and project-management skills to support the facility and optimize user productivity.

Qualifications

• Knowledge of the end user computing environment.
• Strong troubleshooting, analytical, and problem resolution skills.
• Verbal and written communication skills.
• Interpersonal and customer service skills.

Responsibilities

• Assists that procedures and documentation are developed and maintained so that utilization of the it resources and user productivity are maximized.
• Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced. Establishes standard operating procedures for vendor personnel and monitor compliance.
• Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis
• Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers.
• Keeps current on and evaluates new or emerging technologies. Recommends new technologies for deployment. Assembles annual capital and operating budget requests.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Skills

End-user computing

Troubleshooting

Communication

Project management

Education

Degree (Associate's or Bachelor's)

Job description

University of Mississippi Medical Center seeks a Field Support Specialist in Jackson to install and configure end-user devices, provide tier 2 support, and manage assets. You will implement standard operating procedures, document processes, and coordinate with vendors for end-user IT resources.

The role requires a degree (Associates or Bachelors) and strong customer service, communication, and project-management skills to support the facility and optimize user productivity.