Field Support Specialist _ Division of Information Systems

University of Mississippi Medical Center; Jackson (MS); On-site; USD 28,000 - 41,000; Full time

Job summary

University of Mississippi Medical Center seeks a Field Support Specialist in Jackson to install and configure end-user devices, provide tier 2 support, and manage assets. You will implement standard operating procedures, document processes, and coordinate with vendors for end-user IT resources.

The role requires a degree (Associates or Bachelors) and strong customer service, communication, and project-management skills to support the facility and optimize user productivity.

Qualifications

• Knowledge of the end user computing environment.
• Strong troubleshooting, analytical, and problem resolution skills.
• Verbal and written communication skills.
• Interpersonal and customer service skills.

Responsibilities

• Assists that procedures and documentation are developed and maintained so that utilization of the it resources and user productivity are maximized.
• Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced. Establishes standard operating procedures for vendor personnel and monitor compliance.
• Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis
• Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers.
• Keeps current on and evaluates new or emerging technologies. Recommends new technologies for deployment. Assembles annual capital and operating budget requests.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Skills

End-user computing

Troubleshooting

Communication

Project management

Education

Degree (Associate's or Bachelor's)

Job description

Hello,

Job Requisition ID

R00054456

Job Category

Professional and Technical

Organization

SER-DIS-Field Support-Healthcare

Location/s:

Main Campus Jackson

Job Title

Field Support Specialist _ Division of Information Systems

Job Summary

Provides support of the installation and configuration of the end user computing environment, which consists primarily of user workstations (desktop and laptop), printers, and mobile devices. Responsible for providing tier 2 support of the end user computing environment. Responsible for asset management of the end user devices. Supports facility coordination associated with adds/moves/changes of end user devices. Insures that standard operating procedures and documentation are developed and maintained so that utilization of the end user devices and user productivity are maximized; confers with and advises subordinates on policies and procedures.

Education & Experience

Education And Experience Required

Degree (Associate's or Bachelor's)

Certifications, Licenses Or Registration Required

N/A

Knowledge, Skills & Abilities

Knowledge of the end user computer environment. Technical aptitude and project management skills. Troubleshooting, analytical, and problem resolution skills. Verbal and written communication skills. Interpersonal and customer service skills. Organizational skills. Ability to present technical information to non-technical audiences.

Responsibilities

• Assists that procedures and documentation are developed and maintained so that utilization of the it resources and user productivity are maximized.
• Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced. Establishes standard operating procedures for vendor personnel and monitor compliance. Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis
• Helps to insure that appropriate policies and procedures are developed and followed for asset management of the end user devices. Asset management of end user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal
• Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers. Keeps current on and evaluates new or emerging technologies. Recommends new technologies for deployment. Assembles annual capital and operating budget requests.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type

Full time

FLSA Designation/Job Exempt

No

Pay Class

Hourly

FTE %

100

Work Shift

Day

Benefits Eligibility

Grant Funded: No

Job Posting Date

10/22/2026

Job Closing Date (open until filled if no date specified)

10/27/2026