End-User IT Support Specialist (Tier 1)

Kaizen Lab Inc.; Duxbury (MA); On-site; USD 64,000 - 74,000; Full time

Job summary

Kaizen Lab Inc. is seeking an IT Support Technician to serve as the Tier 1 contact for end-user technology support across municipal environments.

The role involves deploying and supporting Windows and macOS computers, Chromebooks, iPads, and other approved devices, and supporting Microsoft 365 and Google Workspace applications. The technician performs account tasks, maintains asset and ticket records, and provides hands-on hardware break/fix.

Qualifications

• Excellent communication and customer service skills are required.
• Ability to troubleshoot routine end-user issues with clear documentation.

Responsibilities

• Provides first-line end-user support for hardware, software, user accounts, printers, and classroom/meeting room technology.
• Deploys and supports Windows and macOS computers, Chromebooks, iPads, and other approved devices.
• Maintains accurate asset and ticket records and performs basic endpoint network troubleshooting.
• Performs approved user account tasks including MFA enrollment and Google Workspace/Microsoft 365 provisioning.
• Assists with planning, reviewing, and scheduling of work and supports website management for the town.
• May require on-call availability during non-business hours, including weekends.

Job description

Kaizen Lab Inc. is seeking an IT Support Technician to serve as the Tier 1 contact for end-user technology support across municipal environments.

The role involves deploying and supporting Windows and macOS computers, Chromebooks, iPads, and other approved devices, and supporting Microsoft 365 and Google Workspace applications. The technician performs account tasks, maintains asset and ticket records, and provides hands-on hardware break/fix.