Tier 1 IT Support Technician - End-User Tech & Devices

Town-of-Duxbury-; Duxbury (MA); On-site; USD 43,000 - 48,000; Full time

Job summary

The Town of Duxbury is seeking an IT Support Technician to serve as Tier 1 end-user support across Town and School environments. You will deploy and support Windows/macOS devices, Chromebooks, iPads, and manage Microsoft 365 and Google Workspace with strong customer service.

On-call responsibilities and a focus on timely resolutions are essential. Reporting to the Chief Technology Officer, this role involves asset management, incident tracking, basic network troubleshooting, and collaboration

Qualifications

• Experience providing Tier 1 end-user support for hardware and software.
• Familiar with Microsoft 365 and Google Workspace.
• Ability to troubleshoot basic network connectivity.
• Microsoft 365 certifications or equivalent.
• On-call availability including weekends.

Responsibilities

• Provide first-line end-user support for hardware, software, accounts, printers, and classroom technology.
• Perform initial ticket triage and document troubleshooting and resolution steps.
• Deploy and support Windows/macOS computers, Chromebooks, iPads, and other devices; ensure required apps and security settings.
• Install, configure, repair, and replace end-user hardware and peripherals; coordinate warranty repairs.
• Manage user accounts, MFA enrollment, and license provisioning.
• Support Microsoft 365, Outlook, Teams, Google Workspace, and browsers.
• Enroll devices in MDM and apply profiles and apps.
• Support audio/visual equipment and classroom/conference tech.
• Troubleshoot basic endpoint network issues and escalate infrastructure problems.
• Maintain accurate asset records and equipment returns.
• Coordinate with vendors and warranty providers for repairs.
• Contribute to documentation and knowledge base; assist with deployments.

Skills

End-user support

Windows

macOS

Chromebooks

Microsoft 365

Google Workspace

Customer service

MFA / identity tasks

Job description

The Town of Duxbury is seeking an IT Support Technician to serve as Tier 1 end-user support across Town and School environments. You will deploy and support Windows/macOS devices, Chromebooks, iPads, and manage Microsoft 365 and Google Workspace with strong customer service.

On-call responsibilities and a focus on timely resolutions are essential. Reporting to the Chief Technology Officer, this role involves asset management, incident tracking, basic network troubleshooting, and collaboration