End User IT Support Specialist - Onsite/Remote - Equity

CommonSpirit Health; Bardstown (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

CommonSpirit Health in Kentucky is seeking an End User Services (EUS) Technical Support professional to install, troubleshoot, and repair desktop, notebook, and mobile workstations and peripherals on site or remotely. The role emphasizes incident response, request fulfillment, and collaboration with other IT teams.

The ideal candidate has 4–6 years in service delivery with strong customer service, and experience with Google Suite; healthcare experience is strongly preferred.

Qualifications

• Advanced desktop services skills and ability to work with crossfunctional IT teams on complex issues.
• Experience with incident, request fulfillment and problem management.
• Healthcare experience is a plus and customer service is essential.

Responsibilities

• Install, maintain, troubleshoot, and repair desktop/workstation hardware and peripherals onsite or remotely.
• Respond to incidents and service requests, triage severity, and coordinate with IT stakeholders.
• Monitor hardware performance and contribute to improving operational efficiency and service value.

Skills

Advanced desktop services

Cross-functional collaboration

Incident Management

Education

Associates degree or technical certificate

Tools

Google Suite

Job description

CommonSpirit Health in Kentucky is seeking an End User Services (EUS) Technical Support professional to install, troubleshoot, and repair desktop, notebook, and mobile workstations and peripherals on site or remotely. The role emphasizes incident response, request fulfillment, and collaboration with other IT teams.

The ideal candidate has 4–6 years in service delivery with strong customer service, and experience with Google Suite; healthcare experience is strongly preferred.