End User IT Support Specialist — Onsite & On-Call

Duke Careers; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

OASIS Computing is seeking an IT Analyst – End User Support to join our team, supporting Duke School of Medicine with configuring, implementing, and sustaining approximately 10,000 workstations and 9,000 customers across departments.

This on-site role offers independent and collaborative work, focusing on network, fileserver, desktop/laptop, printer, and peripheral support, plus proactive device management and security policy enforcement.

Qualifications

• Four-year degree in CS/IT or related field.
• One year of IT or customer service experience preferred.
• Two-year technical college with IT major and two years device support acceptable.

Responsibilities

• Provide primary support for network, fileserver, desktop/laptop, printer and peripherals.
• Build, install, configure, maintain and troubleshoot Windows/Mac/Linux workstations and printers.
• Maintain documentation and inventory of hardware and software.
• Provide VoIP secondary support and user training.
• Participate in proactive device management and enforce security policies.

Skills

Customer service

Teamwork

Communication

Education

Bachelor's degree in computer science, information technology, or related field

Tools

Windows

Mac OS X

Linux distributions

Active Directory

Citrix

VoIP

Job description

OASIS Computing is seeking an IT Analyst – End User Support to join our team, supporting Duke School of Medicine with configuring, implementing, and sustaining approximately 10,000 workstations and 9,000 customers across departments.

This on-site role offers independent and collaborative work, focusing on network, fileserver, desktop/laptop, printer, and peripheral support, plus proactive device management and security policy enforcement.