End User IT Analyst: Onsite Support & Device Mastery

Duke Clinical Research Institute; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

OASIS Computing is seeking an IT Analyst - End User Support to join our team at Duke School of Medicine. You will configure, implement, and support roughly 10,000 workstations and 9,000 users across Duke School of Medicine departments, institutes, and centers.

You will be at the forefront of end-user technical support, ensuring smooth operations and addressing issues promptly. This role emphasizes hands-on device management, with primary support for desktops, laptops, printers, and peripherals,

Qualifications

• Requirements include a four-year college or university degree in computer science, information technology, or a related field.
• Alternative: four-year degree + one year IT or customer service experience.
• Or two-year technical college with IT major and two years of progressive device support experience.

Responsibilities

• Provide primary support for network, fileserver, desktop/laptop, printer, and peripheral issues.
• Build, install, configure, maintain, and troubleshoot Windows/Mac/Linux desktops and printers.
• Maintain accurate documentation and inventory of all deployed hardware and software.
• Provide VoIP secondary technical support and customer training.
• Participate in proactive device management and enforce security policies.

Skills

Customer service focus

Teamwork

Communication skills

On-site problem solving

Education

Bachelor's degree in computer science or related field

Associate degree in information technology with 2 years experience

High school diploma with 4+ years IT experience

Tools

Windows

Mac OS X

Linux

Active Directory

Citrix

Job description

OASIS Computing is seeking an IT Analyst - End User Support to join our team at Duke School of Medicine. You will configure, implement, and support roughly 10,000 workstations and 9,000 users across Duke School of Medicine departments, institutes, and centers.

You will be at the forefront of end-user technical support, ensuring smooth operations and addressing issues promptly. This role emphasizes hands-on device management, with primary support for desktops, laptops, printers, and peripherals,