IT Analyst - End User Support

Duke Careers; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

OASIS Computing is seeking an IT Analyst – End User Support to join our team, supporting Duke School of Medicine with configuring, implementing, and sustaining approximately 10,000 workstations and 9,000 customers across departments.

This on-site role offers independent and collaborative work, focusing on network, fileserver, desktop/laptop, printer, and peripheral support, plus proactive device management and security policy enforcement.

Qualifications

• Four-year degree in CS/IT or related field.
• One year of IT or customer service experience preferred.
• Two-year technical college with IT major and two years device support acceptable.

Responsibilities

• Provide primary support for network, fileserver, desktop/laptop, printer and peripherals.
• Build, install, configure, maintain and troubleshoot Windows/Mac/Linux workstations and printers.
• Maintain documentation and inventory of hardware and software.
• Provide VoIP secondary support and user training.
• Participate in proactive device management and enforce security policies.

Skills

Customer service

Teamwork

Communication

Education

Bachelor's degree in computer science, information technology, or related field

Tools

Windows

Mac OS X

Linux distributions

Active Directory

Citrix

VoIP

Job description

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School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Be You.

OASIS Computing is looking for an IT Analyst – End User Support to join our team!

This is a fantastic opportunity to be part of a dynamic team responsible for configuring, implementing, and supporting approximately 10,000 workstations and 9,000 customers throughout Duke School of Medicine departments, institutes, and centers. You'll be at the forefront of end-user technical support, ensuring smooth operations and addressing technical issues promptly.

Why this role is great:

• You’ll play a crucial role in maintaining and troubleshooting a wide range of devices and applications, making a significant impact on the daily operations of the Duke School of Medicine.
• You'll have the chance to work independently and as part of a team, providing primary support for network, fileserver, desktop/laptop, printer, and peripheral issues.
• You'll be involved in proactive device management, ensuring that all hardware and software are up-to-date and functioning correctly.

Minimum Requirements:

• Graduation from a four-year college or university with a major in computer science, information technology, or a related degree; OR
• Graduation from a four-year college or university and one year of experience in the information technology field or customer service field; OR
• Graduation from a two-year technical college with a major in information technology and two years of progressive experience in device support.

Preferred Qualifications:

• Strong experience with Windows, Mac OS X, and various Linux distributions.
• Excellent team skills and strong customer service focus.
• Experience with local area networks, Microsoft Active Directory, and Citrix presentation environment.
• Excellent oral and written communication skills.

Other Requirements:

• Ability to lift 50 pounds or more.
• Participation in the group's 24x7 on-call rotation.

*This position is Onsite. The work is performed on-site or at a designated assignment location.

Be Bold.

• Provide primary support for network, fileserver, desktop/laptop, printer, and peripheral issues.
• Build, install, configure, maintain, and troubleshoot Windows/Mac/Linux-based desktop/laptop computers, printers, and other peripherals.
• Maintain accurate documentation and inventory of all deployed hardware and software.
• Provide VoIP secondary technical support and customer training.
• Participate in proactive device management and enforce security policies.

Choose Duke.

Join OASIS Computing and be part of a team that supports Duke School of Medicine's mission to advance health and wellness. You'll work in a collaborative environment where your contributions are valued, and you'll have opportunities for professional growth and development.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.