Endpoint Support & IT Services Engineer

Duke Careers

Durham (NC)

On-site

USD 42,000 - 64,000

Full time

8 days ago

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Job summary

Duke Law School is seeking a Device Services and Support Analyst to join the Academic Technologies team. This role provides exceptional technical support and technology services to faculty, staff, and students, covering endpoint devices, software applications, and IT services.

You will troubleshoot, deploy, and maintain IT systems, ensuring security and a high level of customer satisfaction in a dynamic academic environment.

Qualifications

Associate degree in Computer Science or related field or equivalent experience.
Minimum 1 year of operational and technical experience in a medium- to large-scale client/server environment.
Experience supporting Windows and macOS desktops and laptops.
Experience installing, configuring, and troubleshooting desktop OS and business apps.
Strong customer service, communication, and problem-solving skills.

Responsibilities

Provide technical support for Windows and macOS desktops, laptops, and related technologies, ensuring customer satisfaction.
Install, configure, and maintain hardware, software, and endpoint technologies per standards.
Troubleshoot issues, monitor service requests, and track problems to resolution.
Support server administration activities, including Windows server environments and related services.
Consult with faculty, staff, and students on technology solutions and implementation planning.

Skills

Windows

macOS

Customer service

Troubleshooting

Teamwork

Education

Associate degree in CS or related field

Tools

SCCM

Jamf Pro

Active Directory

Windows Server

Group Policy

Job description

You will troubleshoot, deploy, and maintain IT systems, ensuring security and a high level of customer satisfaction in a dynamic academic environment.

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