End User IT Support Specialist - Manufacturing Focus

Vertiv Corporation; Pelzer (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Vertiv Corporation is seeking an IT End User Services Analyst to provide foundational technical support for laptops, desktops, printers, and mobile devices. You will troubleshoot issues, participate in IT projects, and assist with local backup and deployment tasks on-site in Pelzer, SC.

You will collaborate with the Platform Service Team to resolve incidents, manage tickets, and ensure compliance with corporate policies. Prior experience in manufacturing environments is a plus.

Qualifications

• Bachelor's degree or equivalent experience.
• A+ certificate or 1-2 years' experience with a technical support environment.
• End User and/or Customer Facing support.
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Ability to create and manage IT tickets effectively is required. Experience with ServiceNow preferred.
• Basic knowledge of network infrastructure and security principles.
• Experience with Apple Mac deployment and support is a plus.

Responsibilities

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands-on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job-related duties as assigned.
• Strong emphasis on Manufacturing and/or Plant experience
• Matrix management style

Skills

End User Support

Customer Facing

Windows Desktop Deployment

Mac Deployment

Software Distribution & Patch Mgmt

IT Ticketing (ServiceNow)

Network Fundamentals

Security Basics

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Job description

Vertiv Corporation is seeking an IT End User Services Analyst to provide foundational technical support for laptops, desktops, printers, and mobile devices. You will troubleshoot issues, participate in IT projects, and assist with local backup and deployment tasks on-site in Pelzer, SC.

You will collaborate with the Platform Service Team to resolve incidents, manage tickets, and ensure compliance with corporate policies. Prior experience in manufacturing environments is a plus.