End-User IT Support Specialist

Vertiv Corporation; Anderson (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Vertiv IT End User Services Analyst provides foundational technical support for end-user computing assets such as laptops, desktops, printers, and mobile devices. Collaborates with Platform Service Team on corporate infrastructure and IT projects, serving as escalation point for local incidents and supporting manufacturing environments.

The role emphasizes hands-on support, adherence to corporate policies, and effective ticket management using tools like ServiceNow.

Qualifications

• Bachelor's degree or equivalent experience.
• A+ certificate or 1-2 years' experience with a technical support environment.
• End User and/or Customer Facing support.
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Ability to create and manage IT tickets effectively; ServiceNow preferred.
• Basic knowledge of network infrastructure and security principles.
• Experience with Apple Mac deployment and support is a plus.

Responsibilities

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands-on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job-related duties as assigned.
• Strong emphasis on Manufacturing and/or Plant experience
• Matrix management style

Skills

End-user support

Incident management

Hardware troubleshooting

Software troubleshooting

Education

Bachelor's degree or equivalent experience

A+ certification or 1–2 years' experience with a technical support environment

Tools

ServiceNow

MS Windows deployment

Job description

Vertiv IT End User Services Analyst provides foundational technical support for end-user computing assets such as laptops, desktops, printers, and mobile devices. Collaborates with Platform Service Team on corporate infrastructure and IT projects, serving as escalation point for local incidents and supporting manufacturing environments.

The role emphasizes hands-on support, adherence to corporate policies, and effective ticket management using tools like ServiceNow.