End-User IT Support Analyst: Hands-On & Local IT Projects

Vertiv Co; Anderson (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Vertiv is seeking an IT End User Services Analyst to provide foundational technical support for all users, troubleshooting hardware and software issues and assisting in project implementations. You will work with the Platform Service Team to support corporate infrastructure and help ensure smooth incident management and local resolution.

The role emphasizes manufacturing and plant experience, with a matrix management style.

Qualifications

• Bachelor's degree or equivalent experience.
• A+ certificate or 1-2 years’ experience with a technical support environment.
• End User and/or Customer Facing support.
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Ability to create and manage IT tickets effectively; ServiceNow preferred.
• Basic knowledge of network infrastructure and security principles.
• Experience with Apple Mac deployment and support is a plus.

Responsibilities

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands‑on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data.
• Perform miscellaneous job‑related duties as assigned.

Skills

A+ certificate

Technical support experience (1-2 yrs)

End User Support

Windows OS deployment

Software distribution

Patch management

IT ticketing (ServiceNow)

Networking basics

Security principles

Mac deployment

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Mac deployment tools

Job description

Vertiv is seeking an IT End User Services Analyst to provide foundational technical support for all users, troubleshooting hardware and software issues and assisting in project implementations. You will work with the Platform Service Team to support corporate infrastructure and help ensure smooth incident management and local resolution.

The role emphasizes manufacturing and plant experience, with a matrix management style.