IT End User Services Analyst

Vertiv Co; Anderson (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Vertiv is seeking an IT End User Services Analyst to provide foundational technical support for all users, troubleshooting hardware and software issues and assisting in project implementations. You will work with the Platform Service Team to support corporate infrastructure and help ensure smooth incident management and local resolution.

The role emphasizes manufacturing and plant experience, with a matrix management style.

Qualifications

• Bachelor's degree or equivalent experience.
• A+ certificate or 1-2 years’ experience with a technical support environment.
• End User and/or Customer Facing support.
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Ability to create and manage IT tickets effectively; ServiceNow preferred.
• Basic knowledge of network infrastructure and security principles.
• Experience with Apple Mac deployment and support is a plus.

Responsibilities

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands‑on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data.
• Perform miscellaneous job‑related duties as assigned.

Skills

A+ certificate

Technical support experience (1-2 yrs)

End User Support

Windows OS deployment

Software distribution

Patch management

IT ticketing (ServiceNow)

Networking basics

Security principles

Mac deployment

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Mac deployment tools

Job description

POSITION SUMMARY

• The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects.

RESPONSIBILITIES

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands‑on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job‑related duties as assigned.

ADDITIONAL NOTES

• Strong emphasis on Manufacturing and/or Plant experience
• Matrix management style

QUALIFICATIONS

• Bachelor's degree or equivalent experience.
• A+ certificate or 1-2 years’ experience with a technical support environment
• End User and/or Customer Facing support
• 1-3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Ability to create and manage IT tickets effectively is required. Experience with ServiceNow preferred
• Basic knowledge of network infrastructure and security principles.
• Experience with Apple Mac deployment and support is a plus

PHYSICAL & ENVIRONMENTAL DEMANDS

• Medium lifting (30 lbs. – 45 lbs.)
• Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).

TIME TRAVEL REQUIRED

• 10%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• CustomerFocus
• Operational Excellence
• Innovation
• Financial Strength

VERTIVBEHAVIORS

• Ownit
• Actwith urgency
• Foster acustomer-first mindset
• Thinkbigandexecute
• Lead byexample
• Drivecontinuous improvement
• Learn andseek out development
• Promote transparent & open communication

About Vertiv

Vertiv(NYSE: VRT)brings together hardware, software, analytics and ongoing services to enable itscustomers’ vital applicationstoruncontinuously,perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communicationnetworksand commercial and industrial facilities with a portfolio ofpower, cooling and IT infrastructure solutions and services thatextendfrom the cloud to the edge of the network. Headquartered inWesterville, Ohio, USA, Vertiv employs around34,000 peopleand does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email [e-mail].

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