End-User IT Support Specialist (Junior Systems Admin)

Naval Nuclear Laboratory

West Mifflin (Allegheny County)

In loco

USD 52.000 - 79.000

Tempo pieno

3 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Health, Dental, Vision & Voluntary …

Disability, Life & Accident Insurance

401(k) Savings program & Capital Accum

Personal & Medical Time Off

Paid Parental Leave

Flexible Work Schedules

Tuition Assistance for Eligible …

Student Debt Benefit Personal Time Off

Employee Assistance Program (EAP)

Wellness Program

View all NNL benefits online

Descrizione del lavoro

Naval Nuclear Laboratory is seeking a System Support Administrator to join the User Services team. You will ensure seamless operation and connectivity across the end-user computing environment, handling escalated issues and collaborating with desktop, software, streaming, and network teams to resolve complex IT challenges.

The role requires strong communication, Windows proficiency, and experience with Microsoft 365 apps.

Competenze

Clear communication with users of varying technical abilities.
Exposure to diagnosing simple hardware or software issues.
Familiarity with Windows operating system environment.
Experience with Microsoft 365 apps (Outlook, Word, Excel, Teams).

Mansioni

Help Desk Escalation: tackle advanced issues escalated from the help desk.
Collaboration & problem solving with IT SMEs to resolve complex challenges.
Technical Support & troubleshooting for user devices, peripherals, and network connectivity.
Installation & configuration of user devices, operating systems, and network software.