Enterprise IT Helpdesk Specialist | End-User Support

Natera; Austin (TX); Sur place; USD 34 000 - 37 000; Plein temps

Résumé du poste

Natera is seeking an User Services / Helpdesk Specialist 2 to deliver end-user IT support for Windows and macOS, Google Apps, and Office applications in a biotech environment. You’ll handle walk-up, phone, email, and tickets, troubleshoot with a focus on customer satisfaction, and assist system admins as needed.

The role expects at least 2 years of desktop support experience, a technical degree or equivalent certifications, and familiarity with Microsoft Systems Center and AD.

Qualifications

• Degree in technical field or equivalent work experience and applicable certifications.
• HIPAA biotech/healthcare IT experience preferred.
• 2 years desktop technology and user support experience in a technical enterprise.

Responsabilités

• Investigate, design and deploy IT end-user solutions.
• Manage issues via email, phone and ticketing system; follow up with customers.
• Participate in IT projects (virtualization, asset management, license management, monitoring).
• Perform other duties as assigned.

Connaissances

Desktop support

Windows/macOS

Google Apps

MS Office

Jira ServiceDesk

Confluence

Systems Center

Active Directory

IT asset management

Formation

Degree in technical field

Certifications

Outils

Microsoft System Center

Active Directory

Jira

ServiceDesk

Confluence

Office 365

Description du poste

Natera is seeking an User Services / Helpdesk Specialist 2 to deliver end-user IT support for Windows and macOS, Google Apps, and Office applications in a biotech environment. You’ll handle walk-up, phone, email, and tickets, troubleshoot with a focus on customer satisfaction, and assist system admins as needed.

The role expects at least 2 years of desktop support experience, a technical degree or equivalent certifications, and familiarity with Microsoft Systems Center and AD.