End-User Compute & Remote Site Systems Engineer

Phoenix Business Consulting (Intelligent Enterprise); Dartmouth (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Phoenix Business Consulting (Intelligent Enterprise) seeks an IT support specialist to guide End-User Compute services and support remote site infrastructure. You will deploy hardware/software, manage backups, and provide both remote and deskside assistance to users.

Responsibilities include incident resolution, license and asset management, and coordination with IT/Clinical Service desks. The role covers ongoing device life cycle management and cross-vendor collaboration.

Responsibilities

• Recommend services and standards for End-User Compute and Field Services.
• Deploy and manage in-scope hardware and software.
• Support End-User data backup, storage and recovery services for all End-Users.
• Provision and support remote site networks (LAN/WAN) and related operations.
• Provide support for stand-alone UPS systems.
• Provide break/fix Level 2 support for hardware and system software as coordinated with IT/Clinical desks.
• Provide remote and deskside support to authorized users.
• Perform incident determination, root cause analysis and resolution.
• Manage and maintain inventory of in-scope software licenses and hardware.
• Ensure software license compliance and reconcile installations with license rights.
• Provide support for financial audits as requested.
• Manage access control for file systems and disk space for authorized users.
• Track requests for new devices and spare components; fulfill replacements from spares.
• Manage device life cycle as part of ongoing refresh process.
• Provide advice to vendors on remote site infrastructure and changes affecting SLAs.

Job description

Phoenix Business Consulting (Intelligent Enterprise) seeks an IT support specialist to guide End-User Compute services and support remote site infrastructure. You will deploy hardware/software, manage backups, and provide both remote and deskside assistance to users.

Responsibilities include incident resolution, license and asset management, and coordination with IT/Clinical Service desks. The role covers ongoing device life cycle management and cross-vendor collaboration.