End-User IT Support Specialist II – Flexible Hours

Flagler County Government; Bunnell (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous medical plan

Dependent benefits available

Life insurance

Tuition Reimbursement

14 paid holidays

Job summary

Flagler County is seeking an IT Help Desk Specialist to support end-user computing and telecommunications. You’ll install, image, and maintain workstations, printers, and software across county sites, serving as a bridge to Tier 3 engineering and ensuring secure, compliant operations for daily tasks.

Responsibilities include resolving escalated tickets, supporting Microsoft 365/Intune, Active Directory and VPN, and communicating effectively with users of varying tech ability.

Qualifications

• Associate degree in computer science or similar field with coursework in administration and maintenance.
• Certifications: CompTIA A+, Network+, Microsoft 365 Fundamentals.
• Familiar with PowerShell, Intune, Azure, imaging tools and mobile device management.
• 2–4 years IT help desk or desktop support in Windows environment; government exposure preferred.
• CJIS Level 3 Certification or ability to obtain.
• Valid State of Florida Driver’s License.
• Equivalent combination of training, education and experience accepted.

Responsibilities

• Resolve escalated tickets within defined SLAs and document steps and resolutions.
• Escalate unresolved issues to Tier 3 with clear technical documentation.
• Troubleshoot Windows desktops, laptops, and mobile devices; support printers and peripherals.
• Support Microsoft 365 / Intune, Active Directory, and VPN issues.
• Deploy, image, and configure workstations; patch approved software.
• Provide remote and on-site support; maintain asset inventory records.

Skills

PowerShell scripting

Intune

Azure

VoiP experience

Windows troubleshooting

Education

Associate degree in computer science

Tools

Active Directory

Intune

Azure

Imaging tools

VPN

Job description

Flagler County is seeking an IT Help Desk Specialist to support end-user computing and telecommunications. You’ll install, image, and maintain workstations, printers, and software across county sites, serving as a bridge to Tier 3 engineering and ensuring secure, compliant operations for daily tasks.

Responsibilities include resolving escalated tickets, supporting Microsoft 365/Intune, Active Directory and VPN, and communicating effectively with users of varying tech ability.