Innovation Tech Support Specialist II — Flexible Schedule

Flagler Limited; Florida; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Tuition reimbursement

On-site wellness center and gym

Job summary

Flagler County is seeking an experienced IT Support Specialist to maintain end-user computing and telecom needs across county locations. You will install and support workstation hardware and software, bridging between the service desk and Tier 3 engineering teams to keep systems secure and available.

The role requires hands-on support for Windows desktops, Microsoft 365/Intune, Active Directory, VPN issues, and imaging workstations. Strong troubleshooting and communication skills are essential.

Qualifications

• Associate degree in computer science or similar field with considerable course work in application administration and maintenance.
• Must possess one of the following certifications: CompTIA A+, Network+, Microsoft 365 Fundamentals.
• Must be familiar with PowerShell scripting, Intune, Azure, imaging tools and mobile device management.
• Must possess 2-4 years of IT help desk or desktop support experience, maintaining, troubleshooting, and repairing desktop computers in a Microsoft Windows environment with advanced skills supporting Microsoft applications. Experience preferably in a government or other regulated environment.
• Must Possess Criminal Justice Information Systems Level 3 Certification or have the ability to obtain.
• Valid State of Florida Driver’s License.
• Any equivalent combination of related training, education and experience may be substituted on a year-for-year basis.

Responsibilities

• Resolve escalated tickets within defined SLAs, documenting all troubleshooting steps and resolutions in the ticketing system.
• Escalate unresolved or systemic issues to Tier 3, network, security or application teams with clear technical documentation.
• Identify recurring incidents and contribute to problem management and root cause analysis.
• Troubleshoot and repair Windows desktops, laptops, mobile devices, printers and peripherals.
• Support Microsoft 365 / Intune, Active Directory and VPN or remote access issues.
• Deploy, image and configure workstations; install and patch approved software.
• Perform remote support using approved tools and provide on-site support as needed.
• Diagnose basic network connectivity problems (DNS, DHCP, TCP/IP, Wi-Fi, VLAN access).
• Create and maintain knowledge base articles, SOPs and troubleshooting guides.
• Maintain accurate hardware and software asset inventory records and chain-of-custody documentation.
• Mentor and provide guidance to Tier 1 staff.
• Communicate clearly and professionally with users of varying technical ability, including senior leadership.
• Performs related work as required.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

Skills

PowerShell scripting

Troubleshooting

Customer service

Communication skills

Teamwork

Public service mindset

Education

Associate degree in computer science or similar field

CompTIA A+

Network+

Microsoft 365 Fundamentals

Criminal Justice Information Systems Level 3 Certification

Tools

Intune

Azure

Imaging tools

Mobile device management

VPN

Job description

Flagler County is seeking an experienced IT Support Specialist to maintain end-user computing and telecom needs across county locations. You will install and support workstation hardware and software, bridging between the service desk and Tier 3 engineering teams to keep systems secure and available.

The role requires hands-on support for Windows desktops, Microsoft 365/Intune, Active Directory, VPN issues, and imaging workstations. Strong troubleshooting and communication skills are essential.