End-User Computing Technician II - Desktop & IT Support

E.W. Scripps Company; Atlanta, Northern (GA, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

The E.W. Scripps Company is seeking an End User Computing Technician II to ensure employees have reliable access to desktop, laptop, printer, scanner, and mobile device support across Windows, macOS, and Linux.

This hands-on role requires strong problem solving and teamwork to keep end-user systems up to date. You will troubleshoot tickets, install hardware and software, maintain asset inventories, and collaborate across Scripps Technology teams to implement new technologies in a fast-paced

Qualifications

• High School Diploma preferred.
• 1-3 years of desktop experience.

Responsibilities

• Provide technical support: Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
• Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
• Maintain and update system: ensure that software and operating systems are up to date and free from bugs and malware.
• Diagnose and repair hardware issues: identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
• May provide training and support to employees on how to use hardware and software effectively.
• Document support activities: keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
• Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
• Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.

Skills

Windows

macOS

Linux

Troubleshooting

Technical communication

Documentation

Team collaboration

Education

High School Diploma

MCDST certification

Tools

Azure

Entra

Intune

Jamf

Dell laptops

HP laptops

Job description

The E.W. Scripps Company is seeking an End User Computing Technician II to ensure employees have reliable access to desktop, laptop, printer, scanner, and mobile device support across Windows, macOS, and Linux.

This hands-on role requires strong problem solving and teamwork to keep end-user systems up to date. You will troubleshoot tickets, install hardware and software, maintain asset inventories, and collaborate across Scripps Technology teams to implement new technologies in a fast-paced