End-User IT Support Specialist | Field Services (Hybrid)

AccentCare; Franklin (TN); Hybrid; USD 71,635,000 - 81,664,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Professional development opportunities

401(k) company-matching

Flexible spending and health savings

Job summary

AccentCare in Franklin, TN is seeking an End User Support-IT Field Services professional to deliver front-line IT support for executives and staff in a hybrid work environment.

You will manage executive devices, coordinate with Tier 3 teams, and implement Office 365/Teams solutions while traveling across Tennessee to support our users. This role offers a stable schedule and growth within a purpose-driven healthcare technology team.

Qualifications

• Bachelor’s degree in Information Technology preferred or 2-4 years of technical support experience.
• ITIL v3 accreditation and relevant OS certifications (MCSA/MCSE/A+/Network+).
• Strong knowledge of Windows, Office 365, Teams, and mobile OS.
• Experience with Active Directory, EntraID, Intune and networking basics.
• Excellent written and verbal communication; ability to document solutions.

Responsibilities

• Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with discretion and minimal disruption.
• Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.
• Triage and resolve escalated issues from the Help Desk.
• Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
• Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

Skills

2-4 years of technical support

ITIL v3 accreditation

MCSA/MCSE/A+/Network+

Microsoft Office Applications

Office365/OneDrive/Teams

Windows 10/11

Mobile OS Android/iOS

Active Directory/EntraID

Intune Auto-pilot

Networking TCP/IP/DNS/DHCP

ServiceNow ITIL

Single Sign-On concepts

MDM Solutions

Excellent written and verbal comms

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow ITIL tooling

Microsoft Intune

Job description

AccentCare in Franklin, TN is seeking an End User Support-IT Field Services professional to deliver front-line IT support for executives and staff in a hybrid work environment.

You will manage executive devices, coordinate with Tier 3 teams, and implement Office 365/Teams solutions while traveling across Tennessee to support our users. This role offers a stable schedule and growth within a purpose-driven healthcare technology team.