Senior IT & Endpoint Support Tech (Hybrid)

Rockforce; Nashville (TN); Hybrid; USD 70,000 - 95,000; Full time

Job summary

RockFORCE seeks a Centralized IT Technical Specialist to provide Tier 2 technical support across Windows, Microsoft 365, identity, and network issues. You will identify root causes, improve processes, and standardize IT operations across locations.

The role is hybrid with 2-4 days in-office in Nashville, TN, offering opportunities to streamline support workflows and documentation while collaborating with cross-functional teams.

Qualifications

• Several years of professional IT support, systems administration, centralized support, or related technical experience.

Responsibilities

• Serve as a Tier 2 escalation resource for technical issues that cannot be resolved through frontline support procedures.

Skills

Windows troubleshooting

Microsoft 365 troubleshooting

Identity & access administration

Endpoint management

Networking concepts

Documentation & escalation

Security awareness

PowerShell scripting

Tools

Microsoft Intune

Microsoft Entra ID

Microsoft Defender

Conditional Access

Unifi / UniFi networking

ITSM tools

Asset-management systems

Job description

RockFORCE seeks a Centralized IT Technical Specialist to provide Tier 2 technical support across Windows, Microsoft 365, identity, and network issues. You will identify root causes, improve processes, and standardize IT operations across locations.

The role is hybrid with 2-4 days in-office in Nashville, TN, offering opportunities to streamline support workflows and documentation while collaborating with cross-functional teams.