End-User IT Support Specialist — Fast & Friendly Deskside

SentriLock; Ohio; On-site; USD 50,000 - 70,000; Full time

Job summary

SentriLock is seeking a Deskside Support Specialist in the United States to provide frontline IT assistance, ensuring end-user devices run smoothly and securely. The role focuses on timely ticket resolution, asset management, and proactive support across Windows, macOS, and Office environments.

Ideal candidates have hands-on experience with Active Directory, Azure AD, Intune, Defender, and VPN concepts, and can manage authentication, device configuration, and software deployment.

Qualifications

• Experience with AD and Azure AD user provisioning

Responsibilities

• Analyze, prioritize, and resolve help desk tickets across departments.
• Assess urgency for after-hours hardware issues and respond within 4-6 hours.
• Install, configure, test, maintain, and troubleshoot end-user hardware, software, and peripherals.
• Manage user profiles in Active Directory and Azure AD, and handle password changes.
• Manage two-factor authentication for third-party tools (Slack, Zoom, Office).
• Support Microsoft 365 installation, configuration, troubleshooting, and user issues.
• Handle Azure Entra management of groups, licenses, and access.
• Configure device baseline and security profiles using remote endpoint tools.
• Troubleshoot OS issues, patching, and upgrades for macOS and Windows.
• Install and support applications for team members.
• Research security issues related to OS patching.
• Manage threat detection apps (Microsoft Defender, Malwarebytes).
• Inventory and track all end-user devices; ensure proper asset control.
• Log all work in Jira Service Desk requests.
• Provide hardware repair support and vendor warranty management.
• Communicate via IM, phone, video, and remote tools.
• Identify, procure, and deliver new hardware to employees.
• Perform related duties to support organizational goals.

Skills

Active Directory

Azure Active Directory (Entra)

Microsoft Intune

Defender/antivirus

Jira help desk

Office 365

VPN concepts

Education

Bachelor’s degree or IT certification

Tools

Jira

Job description

SentriLock is seeking a Deskside Support Specialist in the United States to provide frontline IT assistance, ensuring end-user devices run smoothly and securely. The role focuses on timely ticket resolution, asset management, and proactive support across Windows, macOS, and Office environments.

Ideal candidates have hands-on experience with Active Directory, Azure AD, Intune, Defender, and VPN concepts, and can manage authentication, device configuration, and software deployment.