End-User Tech Support Engineer

SentriLock; West Chester Township (OH); On-site; USD 42,000 - 70,000; Full time

Job summary

SentriLock is seeking a Deskside Support Specialist to provide hands-on technical assistance to end-users across the organization. You will resolve tickets, manage AD/Azure profiles, deploy M365, and oversee security tooling while working with local and remote staff to minimize downtime

The role requires 2+ years in deskside support, strong OS and software knowledge, and the ability to prioritize tasks in a fast-paced environment, with after-hours readiness for hardware issues as needed.

Qualifications

• 2+ years Deskside end-user technical support experience required.
• 1+ year Microsoft Desktop OS, Office, Outlook, updates support required.
• 1+ year general software support (antivirus, user apps, updates) required.
• 1+ year Apple/Mac basic troubleshooting experience required.
• 1+ year basic network troubleshooting experience required.

Responsibilities

• Analyze, prioritize, and resolve help desk tickets across departments in a timely manner.
• Assess criticality of urgent after hours hardware issues and respond within 4-6 hours.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and software.
• Create and manage Active Directory and Azure AD user profiles and passwords.
• Manage two-factor security authentication access for third-party tools.
• Microsoft 365 installation, configuration, troubleshooting and support.
• Azure (Entra) management of user groups, lists, licenses access.
• Configure and manage device baseline and security profiles using remote endpoint tools.
• OS troubleshooting and upgrades for Windows and Apple OSX.
• Install and support applications for new and existing staff.
• Knowledge of security issues related to operating systems and patching.
• Manage threat detection apps such as Defender and Malwarebytes.
• Inventory management and tracking of end-user devices.
• Capture tasks in Jira Service Desk requests.
• Hardware repair and vendor warranty management.
• Communicate effectively with remote and local staff via IM, phone, video chat.
• Identify, procure, and deliver new employee hardware.

Skills

Self-Discipline

Prioritization

Investigative

Empathy

Engaging

Education

Bachelor's degree or certifications in IT/related field

Tools

Jira

Microsoft Intune

Microsoft Defender

VPN

Job description

SentriLock is seeking a Deskside Support Specialist to provide hands-on technical assistance to end-users across the organization. You will resolve tickets, manage AD/Azure profiles, deploy M365, and oversee security tooling while working with local and remote staff to minimize downtime

The role requires 2+ years in deskside support, strong OS and software knowledge, and the ability to prioritize tasks in a fast-paced environment, with after-hours readiness for hardware issues as needed.