End User IT Support Specialist

KPFF Consulting Engineers in; Seattle (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Dental insurance (no-premium)

Vision insurance (no-premium)

HSA option with employer contribution

FSA option

Job summary

KPFF Consulting Engineers seeks an End User Analyst for our downtown Seattle office to be the go-to desktop support resource. This full-time role runs Monday–Friday, 8 AM–5 PM, focusing on diagnosing and resolving end-user tech issues and supporting productivity across the team.

The ideal candidate has 1+ years in customer service, solid Windows and mobile OS knowledge, and strong communication skills. Enjoy a collaborative, growth-oriented workplace with competitive compensation.

Qualifications

• 1+ years in a customer service role.
• Proficient with Microsoft Windows (Windows 11) and Windows Server.
• Hands-on hardware troubleshooting experience.
• Ability to listen, understand issues, and communicate resolutions effectively.
• Clear verbal and written communication; able to present solutions to users.

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Track inventory and purchase desktop hardware and related products.
• Collaborate with client manager and Tier 2 IT support to fix advanced issues.
• Provide daily support of site-specific network and workstation OS and connectivity.

Skills

Windows OS

Mobile OS

Hardware troubleshooting

Customer service

Communication

Problem solving

Team collaboration

Tools

Windows Server

MS Office

Job description

KPFF Consulting Engineers seeks an End User Analyst for our downtown Seattle office to be the go-to desktop support resource. This full-time role runs Monday–Friday, 8 AM–5 PM, focusing on diagnosing and resolving end-user tech issues and supporting productivity across the team.

The ideal candidate has 1+ years in customer service, solid Windows and mobile OS knowledge, and strong communication skills. Enjoy a collaborative, growth-oriented workplace with competitive compensation.