Tech Support Analyst II — End-User & Hybrid Collaboration

Kirkland & Ellis; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Kirkland & Ellis is seeking a Technology Support Analyst II to keep employees connected across desktop, laptop, and mobile environments. You will troubleshoot issues, support collaboration tools, and partner with technical teams for a seamless user experience.

The role emphasizes strong communication, problem-solving, and a customer-focused service mindset, with full-time on-site duties and occasional deployments or maintenance windows.

Qualifications

• Degree or technical qualification in Computer Science or related field.
• CompTIA A+ and/or Microsoft certifications desirable.
• 3–4 years of end-user technology support experience; law firm experience is a plus.

Responsibilities

• Provide end-user support: diagnose, troubleshoot, repair, maintain, and upgrade desktop and laptop hardware, software.
• Resolve user-reported problems using effective troubleshooting and escalation.
• Support Microsoft 365, OneDrive, Exchange Online, and Teams.
• Manage remote access: Citrix XenDesktop and secure connectivity tools.
• Configure and troubleshoot Apple iOS devices and conferencing tech.
• Document incidents and resolutions in ServiceNow per standards.
• Assist with conference room AV setups and hybrid meeting tech.

Skills

End-user support

Customer service

Communication

Teamwork

Problem-solving

Adaptability

Education

Degree in Computer Science or related field

CompTIA A+ or Microsoft certifications

Tools

Windows 11

Microsoft 365

OneDrive

Microsoft Teams

Exchange Online

Citrix XenDesktop

ServiceNow

Mobile Device Management

SCCM

Job description

Kirkland & Ellis is seeking a Technology Support Analyst II to keep employees connected across desktop, laptop, and mobile environments. You will troubleshoot issues, support collaboration tools, and partner with technical teams for a seamless user experience.

The role emphasizes strong communication, problem-solving, and a customer-focused service mindset, with full-time on-site duties and occasional deployments or maintenance windows.