End-User IT Support Specialist — Phone, Desk-side & Repair

Talentify; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

Talentify in Seattle seeks an IT Specialist within the Pacific - End User Operations of the Office of Information and Technology. The role blends phone support with on-site desk-side service and bench-top repair to keep endpoints running smoothly.

You will diagnose and resolve customer software and hardware issues in accordance with established policies and procedures, delivering reliable IT support across campus environments.

Responsibilities

• Resolve software and hardware problems via phone, desk-side, and bench-top diagnostics.
• Follow established policies and procedures to ensure timely, accurate resolutions.

Job description

Talentify in Seattle seeks an IT Specialist within the Pacific - End User Operations of the Office of Information and Technology. The role blends phone support with on-site desk-side service and bench-top repair to keep endpoints running smoothly.

You will diagnose and resolve customer software and hardware issues in accordance with established policies and procedures, delivering reliable IT support across campus environments.