Desktop Support Specialist

SISL Global; Plano (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

SISL Global is seeking an IT Helpdesk/End-User Support specialist to assist with desktop and software support for end-users in Plano, TX. You will troubleshoot Windows, email, VPN, and printing issues and support mobile devices for sales or field teams.

Responsibilities include provisioning equipment for new hires, supporting warehouse operations, and escalating complex issues while maintaining thorough documentation and collaborating with admins. Occasional after-hours support is required.

Qualifications

• 1+ years of desktop or end-user support experience in a corporate or consumer goods environment.
• Strong knowledge of Windows 10/11, Microsoft 365, and basic networking.
• Familiarity with Active Directory, user provisioning, and permissions management.

Responsibilities

• Troubleshoot and resolve Windows OS, email, VPN, and printing issues.
• Support mobile device setup and management for field teams.
• Set up IT equipment for new hires or site expansions with minimal disruption.
• Assist with IT support in warehouse environments, including barcode scanners and label printers.
• Escalate issues requiring higher-level or vendor support.
• Collaborate with network and system admins on complex problems.
• Maintain documentation of incidents, resolutions, and assets.
• Provide occasional after-hours support during launches or peak seasons.

Skills

End-user support

Windows 10/11

Microsoft 365

Networking basics

Active Directory

Printer/Scanner support

Problem solving

Customer service

Education

Certifications: CompTIA A+ / Modern Desktop Admin / ITIL Foundation

Tools

ServiceNow

Jira Service Desk

Freshservice

Job description

Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).

Responsibilities

• Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
• Support mobile device setup and management for sales or field teams.
• Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
• Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
• Escalate and track issues that require higher-level intervention or vendor support.
• Collaborate with network and system administrators for more complex technical issues.
• Maintain accurate documentation of incidents, resolutions, and asset inventories.
• Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.

Qualifications

• 1+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
• Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
• Familiarity with Active Directory, user account provisioning, and permission management.
• Hands‑on experience supporting printers, label printers, and scanners in a production or warehouse setting.
• Strong problem‑solving, interpersonal, and time‑management skills.
• Customer‑service mindset with the ability to communicate clearly with both technical and non‑technical users.

Required Skills

• Experience supporting IT in a manufacturing, distribution, or retail environment.
• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
• Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.

Preferred Skills

• Experience supporting IT in a manufacturing, distribution, or retail environment.
• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
• Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.