End User Support Technician

Gravity IT Resources; United States; On-site; USD 28,000 - 41,000; Full time

Job summary

Gravity IT Resources seeks an End User Support Technician to provide onsite IT support at their Plano, TX headquarters during a hypercare transition. The contract is approximately 2 months with a mid-September start.

You will deliver Tier 1 support for Windows and Mac laptops, assist with workstation setup, and help users with Microsoft 365 and peripherals during the move.

Qualifications

• Help Desk, Desktop Support, End User Support, or a similar Tier 1 IT support role.
• Windows and Mac environments.
• Microsoft 365.
• Experience troubleshooting laptops, printers, peripherals, and common end-user issues.
• Strong communication and customer service skills.
• onsite in Plano, TX

Responsibilities

• Provide onsite Tier 1 technical support to employees during the new headquarters transition.
• Troubleshoot and resolve issues across Windows and Mac laptops.
• Support Microsoft 365 applications and common end-user issues.
• Assist employees with workstation setup, access, connectivity, and general technical troubleshooting.
• Troubleshoot and support printers and other office peripherals.
• Document and manage support requests through the organization’s IT service management processes.
• Escalate more complex technical issues to the appropriate internal IT teams.
• Provide responsive, customer-focused support during the hypercare period.

Skills

Help Desk

Desktop Support

End User Support

Tier 1 IT Support

Job description

End User Support Technician - Contract

Location: Plano, TX - Onsite

Contract Length: Approximately 2 months

Target Start: Mid-September

Position Overview

Our client is seeking an End User Support Technician to provide onsite IT support at their new headquarters in Plano, TX. The organization has completed its laptop deployment and is entering a hypercare phase as employees transition into the new office.

Key Responsibilities

• Provide onsite Tier 1 technical support to employees during the new headquarters transition.
• Troubleshoot and resolve issues across Windows and Mac laptops.
• Support Microsoft 365 (M365) applications and common end-user issues.
• Assist employees with workstation setup, access, connectivity, and general technical troubleshooting.
• Troubleshoot and support printers and other office peripherals.
• Document and manage support requests through the organization’s IT service management processes.
• Escalate more complex technical issues to the appropriate internal IT teams.
• Provide responsive, customer-focused support during the hypercare period.

Required Qualifications

• Help Desk, Desktop Support, End User Support, or a similar Tier 1 IT support role
• Windows and Mac environments
• Microsoft 365
• Experience troubleshooting laptops, printers, peripherals, and common end-user technical issues.
• Strong communication and customer service skills.
• onsite in Plano, TX

Preferred Qualifications

• Microsoft Intune
• ServiceNow ITSM
• office move, technology rollout, or hypercare environment is a plus.

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.