End-User IT Support & Hardware Technician

Sharp Brains; Robesonia (Berks County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology support provider based in Berks County, Robesonia is seeking a Desktop Support Administrator. Key responsibilities include resolving incidents within SLA timelines, providing hardware and software support for desktops and laptops, and assisting end-users with IT issues. The ideal candidate should have a relevant technical background and experience in desktop support. This role requires excellent communication and problem-solving skills, along with a commitment to helping users and maintaining IT service quality.

Qualifications

• Experience in desktop support and incident management.
• Knowledge of hardware troubleshooting and software installation.
• Ability to provide end-user training and support.

Responsibilities

• Resolve incidents within defined SLA timelines.
• Provide hardware support for desktops, laptops, and peripherals.
• Document and manage ticket lifecycles.

Skills

Ticket lifecycle management

End-user assistance

System diagnostics

Hardware support for desktops and laptops

Collaboration technologies support

Change record implementation

Education

Relevant technical certification or degree

Tools

Windows OS

Mac OS

Printers and Scanners

Job description

A leading technology support provider based in Berks County, Robesonia is seeking a Desktop Support Administrator. Key responsibilities include resolving incidents within SLA timelines, providing hardware and software support for desktops and laptops, and assisting end-users with IT issues. The ideal candidate should have a relevant technical background and experience in desktop support. This role requires excellent communication and problem-solving skills, along with a commitment to helping users and maintaining IT service quality.