End-User IT Support Engineer — On-Site & VIP

TechDigital Group; Johnston (IA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated End User Support Technician to join their vibrant team. This role involves providing exceptional customer service and technical support to end users, ensuring timely resolution of issues related to hardware and software. The ideal candidate will thrive in a collaborative environment, offering hands-on assistance while managing ticket queues and coordinating with various IT teams. If you are passionate about technology and excel in customer engagement, this opportunity allows you to make a significant impact in a dynamic workplace. Join us and help deliver top-notch support that keeps our users satisfied and productive!

Qualifications

• 2+ years of field support services experience required.
• Strong understanding of client-based operating systems and hardware.

Responsibilities

• Provide end-user support for laptops, desktops, and peripherals.
• Manage ticket queue and ensure timely resolution of issues.
• Coordinate with vendors for hardware support and repairs.

Skills

Customer Service

Technical Support

Analytical Skills

Problem-solving Skills

Communication Skills

Client based Operating Systems

Helpdesk Services

Network Protocols (TCP/IP)

Customer Engagement

Safety Knowledge

Education

Technical Certification (Microsoft/Client/Dell)

Tools

Ticketing System

Remedy System

Job description

An established industry player is seeking a dedicated End User Support Technician to join their vibrant team. This role involves providing exceptional customer service and technical support to end users, ensuring timely resolution of issues related to hardware and software. The ideal candidate will thrive in a collaborative environment, offering hands-on assistance while managing ticket queues and coordinating with various IT teams. If you are passionate about technology and excel in customer engagement, this opportunity allows you to make a significant impact in a dynamic workplace. Join us and help deliver top-notch support that keeps our users satisfied and productive!