System Support Analyst - Onsite

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 25,000 - 34,000; Full time

Job summary

The University of Missouri-Columbia is seeking a Computer Technician to support the College of Veterinary Medicine and Veterinary Health Centers. You will assist faculty, staff and students with hardware, software and account access across Windows, MacOS and iOS.

Responsibilities include configuring PCs, VPN access, basic device setup, classroom technology like projectors, and updating inventory. Occasional travel in a University vehicle may be required to service offsite locations.

Qualifications

• High school diploma or equivalent.
• Experience supporting computer hardware, software and operating systems.
• In-depth knowledge of Microsoft Windows and Microsoft Office.
• Macintosh support experience.
• Strong customer service and communication skills.
• Ability to lift and maneuver 50 pounds.
• Valid Driver’s License.

Responsibilities

• Answer inquiries concerning technology, usernames, passwords, MFA, networking, email, software and hardware.
• Install and configure computer systems running Windows, MacOS, or iOS and peripherals.
• Provide basic support for personal devices to configure University accounts such as Outlook and Office.
• Assist users with VPN access from off-campus and campus networking.
• Relocate computers and peripherals in labs and offices and update inventory accordingly.
• Research, quote, and deploy new hardware and software purchases.

Skills

Windows support

Macintosh support

VPN access

Customer service

Communication

Driver's License

Hardware troubleshooting

Education

High school diploma

Tools

Configuration Manager

JAMF

Active Directory

Group Policy

Job description

Job Description

This computer technician position is focused on supporting the faculty, staff and students in the College of Veterinary Medicine and the Veterinary Health Centers. No two days are alike, and you will consistently be learning new things.

Hiring Department

Division of Information Technology

Standard Job Duties Include But Are Not Limited To

• Answer inquiries concerning technology including questions regarding usernames, passwords, MFA, networking, email, general purpose software and hardware.
• Install and configure computer systems running Windows, MacOS, or IOS and peripherals.
• Provide basic support for personal devices to configure University accounts such as Outlook, Microsoft Office, and wireless connection.
• Help faculty, staff and students get connected to the campus network via VPN from off-campus and wireless or wired connections on-campus.
• Relocate computers and peripherals in labs and faculty/staff offices as required including updating inventory as these changes occur.
• Research, quote, and deploy new hardware and software purchases.
• Assist with virus/malware remediation.
• Assist with classroom technology including projectors, cameras, sound and video.
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.
• Minimal same day travel may be required to visit and service offsite locations using a University vehicle.

Shift

Monday - Friday, 8am - 5pm

Minimum Qualifications

• High school diploma required.
• Experience supporting computer device hardware, software and operating systems.
• In depth knowledge of Microsoft Windows and Microsoft Office
• Macintosh support experience.
• Strong customer service and communication skills
• Ability to lift and maneuver 50 pounds.
• Valid Driver’s License

Preferred Qualifications

• Experience with both Windows and Macintosh operating systems, computer management systems such as Configuration Manager and JAMF, Active Directory and Group Policy would be desirable.
• Individuals who are proactive, detail-oriented, customer service minded, deadline conscious and can manage multiple responsibilities.

Anticipated Hiring Range

Salary Range: $18.00 - $25.00 per hour Commensurate with education and experience

Grade: GGS 007

University Title: System Support Analyst Specialist

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Websites Of Interest

• College of Veterinary Medicine: http://cvm.missouri.edu/
• Veterinary Health Center: http://vhc.missouri.edu/
• Division of Information Technology: https://doit.missouri.edu/

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.