Digital Field IT Analyst - Tier 3 Support & On-Site

Waste Management Inc.; Burnsville (MN); On-site; USD 84,700 - 124,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

Paid Vacation and Holidays

Job summary

A leading waste management company in Minnesota is seeking a Digital Field Analyst to provide advanced technical support and customer service. This role involves resolving complex IT incidents, managing market relationships, and delivering on-site user support. Candidates should have a Bachelor's degree in Computer Science and five years of experience in IT support. The position offers a competitive salary range of $84,700 to $124,000 and additional bonus opportunities.

Qualifications

• 5 years of relevant work experience in IT support.
• Ability to document incidents and communicate effectively.
• Experience with troubleshooting hardware and network performance.

Responsibilities

• Provide Tier 3 support for complex IT issues.
• Manage market and corporate IT relationships.
• Deliver on-site technical support for end-users.

Skills

Diagnose and resolve network issues

End-user computing support

Technical problem-solving across applications

Customer service skills

Analytical skills

Education

Bachelor's Degree in Computer Science or related

High School Diploma or GED with 4 years experience

Tools

ServiceNow

Microsoft Office

Job description

A leading waste management company in Minnesota is seeking a Digital Field Analyst to provide advanced technical support and customer service. This role involves resolving complex IT incidents, managing market relationships, and delivering on-site user support. Candidates should have a Bachelor's degree in Computer Science and five years of experience in IT support. The position offers a competitive salary range of $84,700 to $124,000 and additional bonus opportunities.