Endpoint Operations Tech I — IT Support & Asset Care

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking an Endpoint Operations Technician 1 to provide timely IT support for hardware, software, and devices. You will document incidents and collaborate with teams to resolve issues while maintaining knowledge base articles.

The role emphasizes basic troubleshooting, adherence to SLAs, and hands-on support at Phoenix facilities. Strong communication and documentation skills are essential.

Qualifications

• Associate degree in Information Technology or equivalent experience.
• Minimum 2 years in IT support or desktop support.
• Experience with IT ticketing solutions (e.g., Jira, ServiceNow, Zendesk).
• Familiarity with Windows, macOS, Office, AD, PowerShell, and basic networking.

Responsibilities

• Handle incident queue based on priority and SLA.
• Communicate with customers to manage expectations and provide status updates.
• Document incident resolutions and contribute to knowledge base.
• Assist with on-site/off-site IT support as needed.
• Troubleshoot endpoint issues and test new hardware/software deployments.

Skills

Customer support

Communication

Troubleshooting

Documentation

Hardware basics

Education

Associate degree in IT

Tools

Jira

ServiceNow

Cherwell

Zendesk

Symantec

Job description

Phoenix Children's Hospital, Inc. is seeking an Endpoint Operations Technician 1 to provide timely IT support for hardware, software, and devices. You will document incidents and collaborate with teams to resolve issues while maintaining knowledge base articles.

The role emphasizes basic troubleshooting, adherence to SLAs, and hands-on support at Phoenix facilities. Strong communication and documentation skills are essential.