End-User IT Specialist — Onboarding, Support & Apps

Bright Data Ltd.; San Francisco (CA); On-site; USD 90,000 - 135,000; Full time

Job summary

Bright Data Ltd. is seeking a Workplace Technology Specialist in San Francisco to be the first point of contact for employees needing technical assistance. You’ll support Windows and macOS endpoints, manage Okta and Entra ID, and administer Google Workspace and SaaS apps.

You’ll own onboarding and offboarding, troubleshoot devices, and collaborate with InfoSec to uphold security standards while driving IT operations improvements.

Qualifications

• 4+ years in IT Helpdesk/Desktop Support/IT Operations.
• Supports Windows and macOS in a corporate environment.
• Experience with Okta SSO/M MFA lifecycle management.
• Google Workspace admin experience (Gmail, Drive, Meet).
• Experience with SaaS app provisioning and license management.
• MDM familiarity (Jamf, Intune, Kandji).
• Owns onboarding and offboarding processes end-to-end.
• Troubleshoots hardware, peripherals, and conferencing equipment.
• Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide tier 1 service desk support and tier 2 technical support on Windows/macOS, on-site and remote.
• Manage user accounts, access, and authentication via Okta and Entra ID.
• Administer and support SaaS applications with provisioning, licenses, permissions, and app assignments.
• Own employee onboarding and offboarding, including device prep and access provisioning.
• Troubleshoot hardware, peripherals, and conferencing equipment.
• Administer Microsoft 365 and Google Workspace at a basic admin level.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Track and manage support tickets and ensure SLAs are met.
• Collaborate with InfoSec and IT Operations on security best practices.

Skills

End-user support

Windows/macOS support

Okta SSO/MFA

Entra ID admin

Google Workspace admin

SaaS admin

MDM management

Onboarding ownership

Networking basics

Customer-focused comms

Tools

Okta

Entra ID

Google Workspace

Jamf/Intune/Kandji

Job description

Bright Data Ltd. is seeking a Workplace Technology Specialist in San Francisco to be the first point of contact for employees needing technical assistance. You’ll support Windows and macOS endpoints, manage Okta and Entra ID, and administer Google Workspace and SaaS apps.

You’ll own onboarding and offboarding, troubleshoot devices, and collaborate with InfoSec to uphold security standards while driving IT operations improvements.