MacOS IT Helpdesk & Onboarding Specialist

Eon; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity RSUs

Medical, dental, and vision

Office meals and events

Home office setup for remote employees

Job summary

Eon is seeking an IT Helpdesk Support Specialist to be the first point of contact for our employees and ensure they have the technology, access, and support they need to do their best work. This role focuses on macOS, hardware, software, identity, access, SaaS applications, and onboarding/offboarding.

You’ll triage requests, provide hands‑on and remote troubleshooting, manage user access with Google Workspace, Microsoft 365, Entra ID, and Okta, and work with the broader IT and Security teams to

Qualifications

• 1–3+ years of experience in IT helpdesk or desktop support.
• Strong hands-on experience supporting macOS environments.
• Experience administering Google Workspace and Microsoft 365 / Entra ID, including provisioning, groups, licenses, permissions, and MFA.
• Experience with Okta, including user and group provisioning, MFA enrollment, and basic troubleshooting.

Responsibilities

• Triage, prioritize, and resolve IT support requests through the ticketing system.
• Provide hands-on and remote troubleshooting for macOS devices.
• Manage user identities and access across Google Workspace, Microsoft 365 / Entra ID, and Okta.
• Onboard and offboard employees, manage devices, and maintain IT assets.
• Support SaaS applications such as Slack, Zoom, Google Workspace, and VPN.
• Escalate complex issues to IT, engineering, or vendors with clear context.
• Maintain IT documentation and contribute to process improvements.
• Collaborate with IT and Security teams to maintain a secure environment.

Skills

macOS

Ticketing systems

Customer focus

Tools

Google Workspace

Microsoft 365 / Entra ID

Okta

Zendesk / Jira Service Management / Freshservice

Job description

Eon is seeking an IT Helpdesk Support Specialist to be the first point of contact for our employees and ensure they have the technology, access, and support they need to do their best work. This role focuses on macOS, hardware, software, identity, access, SaaS applications, and onboarding/offboarding.

You’ll triage requests, provide hands‑on and remote troubleshooting, manage user access with Google Workspace, Microsoft 365, Entra ID, and Okta, and work with the broader IT and Security teams to