Onsite IT Services Manager - End User Experience

UCHealth; Aurora (CO); Sur place; USD 79 000 - 127 000; Plein temps

Avantages offerts par ce poste

Health insurance

Tuition reimbursement

Paid time off

Résumé du poste

UCHealth seeks an experienced Manager Information Technology - End User Services for an onsite role in the Denver metro area. Lead End User Services teams, shape department goals, manage staff and budgets, and ensure reliable desktop, field service, and AV support.

The position requires 5 years of experience with at least 1 year in leadership, a high school diploma or GED, and a strong focus on service delivery in a healthcare environment. Regional travel is expected.

Qualifications

• High School diploma or GED.
• 5 years of relevant experience; 1 year of leadership experience.

Responsabilités

• Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Manages staff relations including performance management, staff satisfaction, and conflict management. Performs and oversees scheduling, recruitment, payroll, and student engagements.
• Monitors departmental budgets, regulatory compliance, departmental contracts, and vendor relations. Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies. Supports special projects and business analysis as requested.
• Manages information systems installations, conversions, and upgrades. Evaluates need for upgrades or changes to existing systems and recommends cost-effective hardware/software solutions.
• Manges the Desktop Support Team, Field Service Engineer Team, and Audio-Visual Teams
• Manages escalations and is a liaison with Customers, executives, and IT
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Connaissances

Staff management

Leadership

Budget management

Customer service

Formation

High School diploma or GED

Outils

Desktop Management

ITIL knowledge

Description du poste

UCHealth seeks an experienced Manager Information Technology - End User Services for an onsite role in the Denver metro area. Lead End User Services teams, shape department goals, manage staff and budgets, and ensure reliable desktop, field service, and AV support.

The position requires 5 years of experience with at least 1 year in leadership, a high school diploma or GED, and a strong focus on service delivery in a healthcare environment. Regional travel is expected.