Deskside Engineering Manager – End-User IT

Virginia Office of the Attorney General; Richmond (VA); Sur place; USD 80 000 - 85 000; Plein temps

Résumé du poste

Virginia Office of the Attorney General is seeking a Desktop Engineering Manager to lead Deskside Support staff and optimize end-user computing services across the agency. You will oversee device maintenance, software deployment, and asset management while driving process improvements and high customer service standards.

The role requires extensive technical knowledge, hands-on hardware experience, and strong project management skills, with a focus on timely support and policy-driven operations

Qualifications

• Extensive application support experience.
• Extensive technical knowledge of computer hardware, including internal components.
• Hands-on hardware troubleshooting experience.
• Working knowledge of operating systems and standards.
• Experience with automated software deployment and workstation management tools.
• Ability to read technical manuals and OEM guides.

Responsabilités

• Oversee Deskside Support staff and ensure timely assistance to end users.
• Manage policies for incident identification, prioritization, resolution, and escalation.
• Plan staffing capacity, design services, and analyze performance to improve support.
• Install, diagnose, repair, maintain, and upgrade end-user devices.
• Coordinate software licenses and asset tracking across lifecycles.

Connaissances

App support

Hardware knowledge

Troubleshooting

Operating systems

Deployment tools

Project management

Customer service

Team leadership

Staff motivation

Documentation reading

Formation

CS degree or 5 years experience

ITIL certification

Description du poste

Virginia Office of the Attorney General is seeking a Desktop Engineering Manager to lead Deskside Support staff and optimize end-user computing services across the agency. You will oversee device maintenance, software deployment, and asset management while driving process improvements and high customer service standards.

The role requires extensive technical knowledge, hands-on hardware experience, and strong project management skills, with a focus on timely support and policy-driven operations