End-User IT Engineer — Impactful Tech Support

baltimorecity; Baltimore (MD); On-site; USD 84,000 - 133,000; Full time

Job summary

The City of Baltimore is hiring an Information Technology Specialist to deliver technical support for PCs, network systems, and mainframe client servers. You will assist with testing, updates, maintenance, and training for staff on both software and hardware, including interfaces and database support.

Applicants should have a Bachelor of Science degree and 2 years of related IT experience; government IT experience is preferred. Strong communication skills are essential.

Qualifications

• Bachelor of Science degree required.
• Experience in IT, including system/network engineering, information security, and database support.
• Equivalent education/experience combinations accepted.

Responsibilities

• Provide technical support for PCs, network infrastructure, and mainframe client servers.
• Test, update, maintain, and train on systems and software.
• Lead and train junior IT Specialists as needed.

Skills

Knowledge of microcomputer systems

Network systems

Database queries

Technical training

System integration

Ability to write technical reports

Education

Bachelor's degree

Job description

The City of Baltimore is hiring an Information Technology Specialist to deliver technical support for PCs, network systems, and mainframe client servers. You will assist with testing, updates, maintenance, and training for staff on both software and hardware, including interfaces and database support.

Applicants should have a Bachelor of Science degree and 2 years of related IT experience; government IT experience is preferred. Strong communication skills are essential.